Lucerne Cantonal Hospital and the Nidwalden Hospital: Multi-site Design Refresh
In 2021, Lucerne Cantonal Hospital and the Nidwalden Hospital merged to form the new LUKS Group. As a leading hospital group, LUKS employs new digital technologies to increase efficiency and meet the major challenges in healthcare.
The project relaunched the two independent sites, and the frontends underwent a redesign. The websites of the Lucerne Cantonal Hospital and the Nidwalden Hospital are mainly used for communication with patients, their families, general practitioners, specialists, as well as job seekers.
- In the domain of digital communication, a project was initiated to technically merge and modernise the websites of the Lucerne Cantonal Hospital and the Nidwalden Hospital as a first step. In a second step, the separate frontends were to undergo a redesign.
- The websites are mainly used for communication with patients, relatives, general practitioners, specialists and job seekers - the heterogeneous target groups represented a significant challenge.
- The originally launched websites could no longer meet the changing user needs and visual requirements.
- Simplification of content editing for approximately 200 decentralised web editors, particularly content for mobile devices.
- Ensure that existing content is used and migrated to the new websites.
- Build a durable, reliable and performant platform which is future-proofed
- Decoupling of luks.ch & spital-nidwalden.ch in combination with ReactJS and Gatsby with the aim of offering a high-performance frontend experience.
- Visually, the elements of the existing websites have been analysed and rethought.
- By implementing new design elements, more positive emotionality can be conveyed - especially in the medical context, this aims to reduce fear and create trust.
- By analysing usage data, the main navigation was restructured and given a hierarchical design. This makes it easier for users to see which topics/page areas belong together in terms of content.
- Information architecture and content accessibility concept in close collaboration with the LUKS group
- The synergies from the relaunch have resulted in cost savings.
- Thanks to the more intuitive navigation, the required clicks have been reduced by 65%, and the average visit duration has decreased by 24%. This saves the population approximately 810 days of "lost navigation time" per year.
- Since 2017, the LUKS Group has conducted a satisfaction survey using the Net Promoter Score (NPS) every November. The survey in November 2022 revealed a 97% increase in satisfaction among users accessing the website via smartphones.
- For desktop usage, the satisfaction increase was 14%.
- The decoupled architecture ensures greater reliability, making the frontends more resilient and the websites accessible around the clock.
- By renewing the technical infrastructure of luks.ch and spital-nidwalden.ch, the page load time has been reduced by over half.