Information Architecture: The Basics

Barbara Buckley / Feb 8, 2024

What is Information Architecture (IA) and how does it impact a business? It’s a phrase that’s used a lot but, to many people, its meaning remains unclear. In essence, it encompasses the strategic arrangement and structuring of information in systems, websites, or any informational environment.

In this introductory blog, we start by discussing the basics of Information Architecture, its importance and some steps to consider when assessing your content structure. In part two of this blog series, we will take a deeper dive into the nuts and bolts of information architecture and discover the finer details.

The goal is to create an information architecture that maximises usability and accessibility. In turn, this helps users find what they are looking for and complete tasks. By organising complex information clearly and logically, it also aims to authentically communicate your mission, values and message.

Why is it important?

There are a lot of benefits to cohesive and logical information architecture and why it plays a vital role in presenting information in a way that enhances user understanding and interaction. 

User Experience

It ensures that users can easily navigate and find the information they need, leading to increased satisfaction and engagement. A well-organised content structure reduces confusion and frustration, making it more likely for users to achieve their goals on your website and not seek out an alternative source of information.


As businesses grow, so does the volume of information that needs to be managed. A solid information architecture provides a scalable framework that can accommodate the increasing complexity and volume of data. This adaptability is crucial for businesses that aim to expand their online presence and offerings.

Cross-Platform Consistency

Information architecture ensures consistency in the presentation and organisation of content across varying platforms, such as websites and mobile apps, and therefore offers a unified and coherent experience for users.

Decision-Making Support

In a business context, information is a valuable asset for decision-making. Clear information architecture facilitates better access to relevant data, enabling employees and stakeholders to make informed decisions efficiently.

Reduced Maintenance Costs

A well-designed information architecture can reduce the costs associated with maintaining and updating digital platforms. A logical and scalable structure means that it’s easier to add new content, features, or functionalities without major disruptions or overhauls.

If you’re interested in finding out more about how we approach website maintenance, check out our recent blog.

How do you decide how to organise the information?

Ok, so the benefits are clear, but where do you start when trying to organise and present the content and information you currently have on your platform - that is the tricky bit!

Developing a well-structured scheme of classification, or taxonomy, is crucial for clear and efficient information architecture. Key steps include:

Analysis and Categorisation

Identify potential inconsistencies and gaps in existing taxonomy. This analysis facilitates the assignment of tags and attributes to thematic or functional categories.

Consolidation and Simplification

Consolidate similar terms and elements to create a clearer structure. The removal of redundant or unnecessary differentiation assists when maximising usability.

Alignment with goals and user needs

Prioritise tags and attributes by assessing their relevance to your

website's goals and user needs. This ensures that the most important elements are prominently displayed.

Adaptation to content types

Align the revised taxonomy with different content types on your website, considering how tags and attributes can be effectively linked to different content.

Usability and Comprehensibility

This seems obvious, but it is crucial to keep in mind the end-user and ensure that the terms in the taxonomy are understandable to your target audience. For example, what should the menu items be named and do they make sense to most users? Are they the phrases that are searched for and do they follow best practice? All points are worth considering. 

The role of content filtering & search functionality

The best-created content is worthless if the end-users are unable to find what they are looking for! The searchability of content is crucial, and this can be supported in the following ways:

Categorisation into different content types

Start with the analysis of existing content and taxonomy. Identifying key categories enables effective content filtering and develops filtering options from these categories. These options are designed to take into account content linkages and provide users with targeted choices.

UX optimisation

Filtered options and search results should be both visually appealing and user-friendly. The focus should be on optimising the user interface so that it is intuitive and smooth 

Technical implementation

The use of modern web technologies and focus on optimal performance can ensure that the interaction for users is smooth, efficient and quick to navigate. 

Taxonomy-based overview pages 

Clear taxonomy enables the presentation of thematically structured content. This allows users to search for specific topics and explore relevant content. By cleverly linking taxonomy and filtering options, it provides a comprehensive way of exploring and targeting the website.

Overall, there are a lot of important questions to ask yourself, and your business, when aiming to optimise your information architecture, but the benefits should not be underestimated. This is particularly true when you are dealing with larger sites or cross-platform digital presences. 

If you are considering an overhaul of your content structure, or unsure where to start, we are always happy to chat. Also, keep an eye out for our information architecture deep-dive article - coming soon! Sometimes the smallest of changes can have the biggest impacts! If you have any questions or want to chat more, get in touch, we’d love to hear from you!