This Drupalcon has in many respects been about winning the hearts of the user: There's a constant UX track installed for the first time at a Drupalcon; Dries has used his keynote to talk about the importance of improving the web experience management (with some UXy slides!), UX expert Karen McGrane was invited to give today's keynote on the subject of multi-device content.
Her point: Lots of the tools that we build give the user the illusion that the web is print. Instead of using WYSIWYG and other (misleading) instruments, users should be able to add metadata with longer legs, making content multi channel capable. And if there's just one thing you want to watch today: Chris Blow's magically athwart presentation on Design Ops: