Step 1: Discovery Call
The first step in our Client Journey is the discovery call. This is where we get to know our potential clients, their businesses, and their specific challenges and problems. We believe in a no-presentation meeting approach in this first conversation. This call is all about you and your particular situation. During the discussion, we ask purposeful questions to gain a deep understanding of your challenges, problems, and goals and how they relate to your business processes. This call is also to assess whether cooperation is feasible, in principle.
During the discovery call, we establish a foundation of communication and trust that will guide us throughout the rest of the journey. We believe open and honest dialogue is key to identifying the best solutions for our clients.
Step 2: Pitch
Based on the information gained during the discovery call, we start developing the optimal solution for the customer which addresses their goals and fits seamlessly into their business processes. During this assessment and outlining of our proposed solution, we involve all agency departments: the design team, the front and backend development team, and our project managers. This guarantees a holistic approach and ensures that all aspects of the upcoming project are well considered.
Because we are motivated by solutions and not billable hours, we work closely with our clients to decide if the proposed solution is the right way to achieve their goals. Once the solution is carved out, we put our outcomes in a neat and comprehensive presentation deck which is then presented to the client. This presentation also provides the customer with all the necessary information to make an informed decision.
At this stage, we value transparency and clarity to ensure our clients feel confident in our proposed solution. We believe that a collaborative approach strengthens the relationship with our clients and leads to better outcomes.
Step 3: Offer
If we and the customer agree on the solution, we create an offer that carefully details the work steps and expenses for each phase of the project. We make sure that our clients understand the proposal and are comfortable with the proposed terms. This is why we always prefer to schedule a separate meeting to walk our clients through the documents.
We believe a clear and concise offer is essential to building trust and maintaining transparency throughout the Client Journey. Our goal is to ensure that our clients have a complete understanding of the project's scope and feel confident in our ability to deliver.
Step 4: Development
Once the offer is agreed upon, the elaborated work steps are developed in the agile project implementation method. We apply the Minimal Viable Product (MVP), approach to ensure a fast ROI on our client's project. This approach lets us deliver the most important features first, ensuring that our clients see a return on their investment as soon as possible.
In addition, we also use the Continuous Feature Development approach to develop and test the required features step by step in an interdisciplinary process together with our customers. By slicing a large project into smaller pieces, we can better manage complexity, enabling the team to work out the details of the current scope while keeping the project vision and goals in view. It also allows us to respond to requirements changes and define each feature's priority. Doing this lets us focus on the needed functionality and avoid unnecessary costs.
Step 5: Celebrating Success
Successes should be celebrated, and at the end of the project, we celebrate with our clients, reflecting on the journey we took together and the outcomes achieved.
This is an essential part of our Client Journey as it reinforces trust and provides an opportunity to build a long-term relationship that extends beyond the project's completion.
Step 6: Maintenance AND Extensions
For us, the Client Journey doesn't end with the celebration of success. We love our customers, so we want to continue to work with them and ensure the optimal performance of their website, which brings us to maintenance.
A website wants to be maintained. Thanks to our dedicated maintenance team, you'll have a direct line to us even after go-live. We ensure that your website is always up to date with the latest technology and security updates, we’ll work with you on new ideas for the site, and we’ll make sure that there is enough capacity from our development team available to you. This is all neatly contained in an all-inclusive flat fee package so that you can concentrate on the essentials.
In closing, our Client Journey is a comprehensive process that guides our clients through a seamless experience from discovery to success. We believe an open and honest dialogue and a collaborative approach are crucial to identifying the best solutions for our clients, and by following these principles, we ensure our client's success is also ours.
Ready to start your journey with us? Buckle up and let's get started! Contact us today and let's make some magic happen. We promise to make it a fun and memorable experience!